Activities and Exercises (e.g. useful guides/blogs/articles to read, downloadable worksheets, online activities)


Extra reading resource -GUIDE to Digital Strategy for Museums

Extra reading resource – Digital storytelling in cultural heritage

Extra reading resource – Beginners Guide to augmented reality

Extra reading resource – How museums in England are using Tiktok to promote their heritage sites

Exercise: Empathy Mapping


You Tube tutorial: How to empathy map

PDF template:

Exercise 2 : Using the empathy map to focus on your visitor experience. You can fill in this map digitally or use paper and sticky-notes. It’s based on interviews, observations and other sources of gaining empathy